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JojoTalk
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Delete your JojoTalk account

You can delete your JojoTalk account, and the data that belongs to it, at any time. This page explains how, and what is deleted and what is kept. JojoTalk is made by IT Mapper, Veghel, the Netherlands.

Last updated: 8 October 2026

Delete it in the app

  • Open JojoTalk and make sure you are signed in with the account you want to delete.
  • On the home screen, tap Account at the top.
  • Tap Delete my account, then Delete to confirm.

Your account is deleted straight away, and you are signed out on that phone.

Or ask us by email

No longer have the app? Email support@jojotalk.com from the email address of your account, with the subject “Delete my account”. We check that the account is yours and delete it within 30 days.

What is deleted

  • Your account: your email address, your password (stored only in hashed form) or your link to Google sign-in, and whether your email was confirmed
  • All your sign-in sessions, on every device
  • The codes we sent you for confirming your email or resetting your password
  • The link between the app on your phone and your account

What is kept

  • Records of purchases and subscriptions, for as long as the law requires (for example tax rules).
  • The anonymous install record used for the free trial (trial dates, minutes used, language pair and setup answers). It contains no name or email and is no longer linked to you; it only stops the free trial from being started again.

Deleting your account does not cancel a Google Play subscription. Cancel it first in Google Play: Payments & subscriptions → Subscriptions → JojoTalk, or tap Manage subscription in Google Play on the app's Account screen.

Data on your phone

Your conversations, recordings, transcripts, progress and the name you told Jojo are stored only on your phone. They are removed when you uninstall JojoTalk or clear its data in your phone's settings.

Questions

Email us at support@jojotalk.com.